Introduction
Personal Information is as important to us as it is to you, At FSDH Asset Management Limited (“FSDH”), we are committed to protecting your information. By ‘your information’, we mean any information provided to us by you or a third party. We will only process where we have obtained your explicit consent or are otherwise lawfully permitted to do so. This Privacy Policy explains what information we (Data controller) collect, how we collect, share, use, and protect your personal information in connection with our Business.

Security of personal information
Safeguarding your personal information is our main concern. We maintain physical, electronic and procedural safeguards that comply with applicable federal laws to secure your information from unauthorized access and use, accidental or unlawful alteration and destruction; and other unlawful or unauthorized forms of processing. We engage in the continuous training of our employees in the proper management of personal information. When we use other companies to provide services, we require them to protect the confidentiality of personal information they receive. At FSDH, we take data privacy very seriously and we provide our customers with all necessary data security to protect such personal information from unauthorized access. We require any third parties who carry out any work on our behalf to comply with appropriate compliance standards to protect your information. We are pleased to announce that we comply with global best practices and requirements of the Nigeria Data Protection Regulation (NDPR) and the European General Data Protection Regulation (GDPR). As an FSDH customer, be assured that we will keep protecting your information as we have always done.

The information we collect
FSDH will only collect your information in line with relevant regulations and laws.

How do we collect information?
We may collect information from a range of sources, and it may relate to any of the products or

services we currently provide or may have provided in the past.

We collect your personal information when…

• you open an account or perform transactions such as make deposits or withdrawals from your account, payment history and transactions records
• you seek advice about your investments
• you seek information concerning complaints and disputes
• you provide account information such as your personal details e.g. name, gender, date and place of birth; contact information such as address, email address, and mobile numbers, provide your employment information
• you provide information concerning your identity e.g. photo ID, passport information, National ID card and nationality
• you use your login credentials for online and mobile apps
• we conduct necessary investigations i.e., due diligence checks, and AML/CFT checks and obtain information that we need to support our regulatory obligations, e.g. information about transaction details, detection of any suspicious and unusual activities.

How we use your information

• FSDH will only use your information when you have provided your consent or when the company is required by the law to do so.
• We use the information we collect to provide customers with excellent products and services, to manage our business and to offer an enriched and enhanced customer experience.
• We make appropriate use of your data to manage transactions, respond to your requests, and to provide you with more relevant products and services.
• We use your information to deliver our products and services, carry out your instructions, and provide online product and services.
• We use this information to detect and prevent financial crimes including fraud, financing for terrorism and money laundering, this is to ensure security and business continuity.
• We will use your information to meet our compliance obligations, to comply with laws and regulations and to share with regulators when necessary.
• We may also use personal information we have about you such as your email address to deliver advertising to you directly or on our websites, provide updates on special deals and offers that might interest you (unless you tell us otherwise).
• We may send you general announcements or important news about your account, request your feedback and we believe you should be able to select what kinds of information you receive from us via email.
• We may need to record conversations you have with us including phone calls, face-to-face meetings, letters, emails and any other kinds of communication. These recordings may be used to check your instructions to us and improve on our product and service delivery.
  
  

  Who we share your information with
  The company, in efforts to provide you with excellent products and services may need to

  outsource its product delivery, this will be done in line with relevant regulations and laws. We

  may share your information in order to provide you with products or services you’ve requested.

  We may also share your information where we have a public or legal duty to do so, when we need it to conclude regulatory reporting and when we have requested and received your permission to share it.